Wandsworth home clearance: Accessibility Statement

Introduction: This accessibility statement explains how our Wandsworth house clearance services aim to meet the needs of people with disabilities. We are committed to delivering an inclusive experience for anyone arranging house clearance in Wandsworth or requesting support with household removals and disposal. Our approach follows recognised accessibility standards and practical measures so that customers across the Wandsworth area can access information and services with confidence.

The statement covers our priorities, the technical standards we follow and the ways we support people who need alternative formats or help. We reference WCAG 2.1 AA as our benchmark and summarise how our digital content and customer-facing processes support assistive technologies, including screen readers and keyboard-only navigation.

In scope: this covers content about Wandsworth clearance services, online booking and information pages, printed materials made available on request, and the customer support experience when organising house clearance or home clearance in the Wandsworth borough. We explain what we have implemented and what we continue to improve.

Standards and testing: We aim for conformance with WCAG 2.1 AA. Regular accessibility checks include automated scans and manual testing with keyboard navigation and popular screen readers. Our testing programme includes:

• Screen-reader compatibility checks to ensure content flows logically for users of assistive software.
• Keyboard navigation tests so that all interactive elements are reachable and usable without a mouse.
• Contrast, semantics and focus order reviews to support readability and predictability.

Screen-reader support: We provide semantic HTML, descriptive headings and clear link text so content is meaningful when read aloud. Landings for Wandsworth house clearance pages include clear summaries and skip links where appropriate. Lists, forms and dialogs are labelled for assistive technologies to announce context and purpose.

Keyboard accessibility: Our interactive features — booking controls, quote request flows and service descriptions — are operable with the keyboard alone. Focus outlines are visible, order follows visual layout and ARIA roles are used responsibly to convey relationships where native semantics are insufficient.

Accessible formats and help: If you need information about Wandsworth clearance in an alternative format (large print, easy read, audio or other formats), we will provide reasonable adjustments on request. We can explain removal procedures, recycling and donation options in a way that meets your needs and helps you plan a house clearance or estate clearance in Wandsworth.

Continuous improvement: Accessibility is an ongoing process. We prioritise fixes based on user impact and aim to remove barriers in both the online experience and the in-person service. When we make updates, we test for screen-reader behaviour and keyboard operability to maintain compliance with our accessibility objectives.

Contact and requests: To request accessible formats, report an accessibility issue, or ask for help arranging a Wandsworth home clearance with additional support, please use the accessibility contact option available through our customer channels. We will acknowledge requests and take prompt action to provide reasonable accommodations. We do not include direct contact details in this statement, but accessibility assistance is available via the service contact pathways. We will respond to requests in a timely manner and provide clear alternatives to standard communications.

Limitations: While we aim for broad conformance to WCAG 2.1 AA, some legacy content or third-party tools used in the clearance booking flow may not fully meet all criteria. We seek to replace or adapt such components as part of our improvement plan and will prioritise fixes where customers experience difficulty.

Monitoring and responsibility: Responsibility for accessibility falls to our service team and suppliers who maintain digital and customer-facing content. We monitor performance and invite users to notify us of barriers so we can act. For accessibility queries related to collecting, transporting or disposing of household items, we will offer tailored support to ensure the Wandsworth clearance process is as inclusive as possible.

Summary: We are committed to accessible Wandsworth house clearance services, aligning with WCAG 2.1 AA, supporting screen readers and ensuring robust keyboard navigation. If you need assistance, alternative formats or have accessibility questions about arranging a house clearance in Wandsworth, please use the accessibility contact option provided by the service and we will respond to help you complete your arrangements.